A modernized 911 system with better incident location and response capabilities is expected to help enhance Peel Region fire departments’ emergency services.
The Next Generation 911 (NG-911) system has been launched at the Joint Fire Communications Centre serving Caledon, Brampton and Mississauga. A news release from the town said it will improve communications between callers and 911 operators, meaning faster response times.
NG-911, according to the release, has several benefits including more accurate data to help 911 operators determine caller’s location and phone number, reduced wait times for callers and increased reliability and cybersecurity.
In the future, photos, real-time texts and live emergency videos calls from the public will be shared with the 911 communication centre. All provinces, municipalities and public safety answering points must implement NG-911 by March 31, 2027.
Peel Regional Police implemented the next generation system in February 2024, which it said has resulted in a drastic decline in 911 wait times. The average 911 wait time in March 2024 was just 11 seconds compared to 85 seconds in March 2023.
Caledon Fire Chief Dave Pelayo said the town is growing and so is the need for its emergency services.
“With our population projected to reach 300,000 by 2051, we are investing in the resources and cutting-edge technology to ensure our residents remain safe and have easy access to emergency services, should they need it.”
